Customer Care

Contact us

For questions about orders, please email us at Admin@carnalflora.com and we will contact you back within 48 hours. For any immediate questions text us at 818-809-5223

Return/Exchange Policy

We understand it can be difficult trying out a new brand and we want you to be completely satisfied with your purchase. That's why we will accept returns of product(s) in original condition with all tags attached within 21 days of receipt of your order. We will not accept goods that have been worn out or damaged by the wearer. Your refund will be in the same form as the original purchase. Return shipping and handling charges are the responsibility of the client. Please note, we only accept returns that were purchased via carnalflora.com. Carnal Flora will not accept orders that were purchased in other retailers.
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Pre-Order Return/Exchange Policy

Any returns/exchanges for preorders will be accepted in original condition with all tags attached within 21 days after the shipment date of your order. We will not accept goods that have been worn out or damaged by the wearer. Your refund will be in the same form as the original purchase. Return shipping and handling charges are the responsibility of the client. Please note, we only accept returns that were purchased via carnalflora.com. Carnal Flora will not accept orders that were purchased in other retailers.

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